Our Promise of Quality
We stand behind our engineering. Every COMI Ring is built to last, and our warranty policy is designed to keep you covered without the hassle.
1-Year Warranty
Covers any defects in materials or workmanship under normal use for one year from the date of purchase.
Fast Replacement
For any verified hardware defects, we will address them immediately to minimize the impact on you.
Lifetime Support
Our technical team is here to help with setup, connectivity issues, or app guidance for the lifetime of your product.
Battery Defects
Significant capacity loss (>20%) or failure to charge not caused by misuse.
Sensor Failure
The heart rate, SpO2, or acceleration sensors are malfunctioning or completely failing.
Connectivity Issues
Persistent Bluetooth connection failure deemed to be a hardware fault.
Structural Integrity
Cracks or severe scratches in the outer shell not caused by impact or misuse.
Accidental Damage
Scratches, dents, or cracks from dropping the ring or hitting hard surfaces.
Improper Use
Damage caused by deep diving, high-speed water sports, or steam rooms.
Loss or Theft
We cannot replace lost rings. Please ensure a proper fit to avoid accidental loss.
Normal Wear & Tear
Minor battery capacity reduction over years of use or cosmetic fading.
How to Make a Claim
Simple 3-step process to get you back on track.
Contact Support
Email us at support@comi.com with your Order ID and a brief description of the issue. If visible, please attach photos.
Diagnosis & Approval
Our team will troubleshoot the issue with you. If a hardware failure is confirmed, we will assist you with a repair or replacement.
Replacement Shipped
Validated claims are settled via credit note or included in your next shipment. Expedited shipping services are available for special circumstances.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.